Shipping policy
At Apavet Bioceuticals, we are committed to providing reliable and efficient shipping services to our customers across Canada. We use Canada Post for all our shipping needs, ensuring your orders are delivered safely and on time.
WE SHIP IN CANADA WITH CANADA POST. SHOP LOCAL. SHIP LOCAL.
Handling Time
- Processing Time: All orders are processed within 2 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping Services
- Carrier: We use Canada Post for all our shipments.
- Delivery Time: Delivery times vary based on the destination. Canada Post typically takes up to 2 weeks for delivery. Please note that delivery times are estimates and can be affected by factors such as weather conditions, holidays, and other unforeseen circumstances.
Delivery Standards
- Local Deliveries: 4 - 5 business days
- Regional Deliveries: 4 - 7 business days
- National Deliveries: 7 - 14 business days
Tracking and Notifications
- Tracking: All parcels are shipped with a unique tracking number. You can track your order using the Canada Post tracking tool or our website.
- Notifications: You will receive email notifications with tracking information once your order has been shipped.
Shipping Rates
- Shipping rates are calculated at checkout based on the weight and dimensions of your order and the destination.
- We often offer free shipping or discounted shipping on larger orders. Contact us directly for quotes.
Returns and Exchanges
- Return to Sender: If a parcel is undeliverable due to an incorrect address or if the recipient has moved, it will be returned to us. Please ensure your shipping address is accurate to avoid delays.
Additional Information
- Carbon-Neutral Shipping: We are committed to environmental sustainability. All our shipments are carbon-neutral.
- Signature and Identity Services: For added security, a signature may be required upon delivery.
Contact Us
If you have any questions or need further assistance, please contact our customer service team at apabiovet@gmail.com